Privacy Policy

1. How do we collect your personal data?

This website collects certain site user data. Here you can find all the information on the data that is being collected, how it is collected, how to give consent or refuse consent to the data collection, how to prevent the site from collecting data, how to request the deletion of your user data and more.

2. What data do we collect from you?

2.1 Contacting Balaban Group (contact by email, phone, social networks)

Depending on the way you contacted us and the type of inquiry, this data may include your name, surname, phone number, e-mail address, or other information about you that you have exchanged with us, which is related to your inquiry.

Data collected in this manner can be processed for the purpose of providing answers to your inquiries, for collecting statistical data and profiling, in order to improve our business. The Data collected for statistics and profiling is anonymous and cannot be linked to a specific person.

2.2 Cookies

We use cookies on our website. Cookies are small files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not harm your device, do not contain viruses, trojans or other malicious software. Cookies store information obtained in connection with the device you are using. However, this does not mean we are familiar with your identity. On the one hand the use of cookies serves to make your visit to the website more pleasant. For example we use session cookies to recognize that you have already visited certain parts of our site or that you are already logged in to your user account. They are automatically deleted after you leave our website. In addition, we also use temporary cookies that are stored on your device for a certain period of time. When you visit our website again, it is automatically recognized that you have already been on the page and which settings you have set, so you will not have to repeat these actions.

On the other hand, we use cookies to statistically record the use of our website, in order to optimize the display information and user experience. These cookies allows us to automatically recognize you when you visit our website again. These cookies are automatically deleted after 5 years.

Most browsers automatically accept cookies. However, you can set your browser so that no cookies are stored on your computer or that a message always appears before a new cookie is created. However, completely disabling cookies may mean that you cannot use all functions of our website.

2.3 Website visits

When you visit our website, the browser you use will automatically and without your activity send to the server of our website:

  • The Ip address of the device from which the request was sent and which has access to the internet
  • The date and time of access
  • The name and URL of the downloaded file
  • The page/application from which it is accessed (referrer URL)
  • The browser you’re using and, if necessary, the operating system of your internet-enabled computer, as well as the name of your service provider

The server temporarily stores the above data in a log file for the following purposes:

  • Ensuring the establishment of a smooth connection
  • Ensuring comfortable use of our website/application
  • The assessment of system security and stability
2.4 Google analytics

For the purpose of adapting the design and constantly improving our website, we use Google Analytics – a web analytics service provided by Google Inc. (“Google”). In this context, pseudonymized user profiles are created and cookies are used. Cookies generate the following information about your use of this website:

  • Browser type/version
  • The operating system used
  • Referrer URL (previously visited page)
  • Hostname of the computer from which it is accessed (IP address)
  • Server query time


The data is used to evaluate the use of our website, to compile reports on the activities on the site and to provide other services related to the use of the site and the use of the internet. The date is processed for the purpose of market research and adaptation of these websites. IP addresses are anonymized (IP masking), so it is impossible to determine the identity of users. Under no circumstances will your IP address be associated with other Google data. You can find information about data protection in connection with Google Analytics on the Google Analytics website.

2.5 Social Networks

Data on social networks is largely processed by the operator itself, and Balaban Group has limited influence on that.

You can find more detailed information about the processing of data by the operators of social network platforms and about the terms of use in their data protection rules:



Linked In

3. Who has access to your data?

Within our company access to data which you have made available to us, is only available to those sectors that need it for the fulfillment of contractual or legal obligations or for the purpose of fulfilling legitimate interests. As part of the contractual relationship, we engage with other service providers, who may gain access to your personal data. In these circumstances, compliance with the regulations on the protection of personal data is ensured by contract.

4. How long do we store your data?

We store personal data as long as is necessary to fulfill the above purposes. In doing so, we take into account the legal storage obligations. We create the criteria for the data storage in accordance with the purpose, we believe that a period of 5 years is optimal for marketing purposes, while data on completed purchases and customers is stored as long as is determined by tax regulations and regulations governing the sales contract.

5. Are you required to provide us with your data?

No, you don't have to. If you do not want your data to be processed to a greater extent than necessary, you can withhold consent, in which case only mandatory cookies will be used.

If you leave your data in the contact form, it will be considered that you have given your consent to the processing of the entered data.

If you do not want the necessary cookies to be used, the only way is to leave our website.

6. What rights do you have as a data subject?

  • The right to access personal data
  • The right to the rectification of personal data
  • The right to delete personal data
  • The right to restrict the processing of personal data
  • The right to object

7. Effectiveness and changes to the Privacy Policy

This policy is effective from 21/08/2019

The privacy policy will be subject to regular revisions, and we will post any updated version on this website.

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Our website uses cookies and may process personal data. By accessing and using our website, you accept the use of cookies and our privacy policy.